Frequently Asked Questions

How do I keep up to date with new products, sales and promotions?

Subscribe to our newsletter from the homepage and we’ll let you know when new stock arrives, when sales are coming up (before the general public!) and when we have any promotions. You can unsubscribe to the newsletter at any time.

How do I care for my handbag?

The majority of our products have polyurethane outer, which can be cleaned with a neutral cleaner conditioner such as Silpol, by Shucare, by gently rubbing a small amount onto the bag with a soft cloth. Always test an inconspicuous area of the bag first though! 

For fabric bags use a fabric shampoo and clean with a soft brush. It is also a good idea to use a waterproofer, especially for fabric and suede bags.

If you have any queries or want some advice about how to care for or clean you individual bag then drop us a line at care@jennlouise.com and we can make some suggestions for you.

How do I contact Jenn Louise?

You can contact us anytime by email at info@jennlouise.com or use the ‘Contact Us’ link from the homepage and fill in the form.

The product I wanted is sold out, is there any way you can get this for me?

We will definitely do our best! Please email any requests to info@jennlouise.com and we’ll let you know if we can get sold out stock for you. Some back-ordered or harder to get products may incur extra charges, however we will let you know before ordering for you.

Do you ship internationally?

We do offer international shipping, charges will appear once the destination has been entered at the checkout. We currently only offer free shipping within Australia.

I need the product urgently; can you send this to me express?

If you require a product urgently and have placed your order by 9.30am WST then we can organize express delivery for you, as long as Australia Post is open! Prices and delivery times will be based on Australia Post postage guidelines. Please email express@jennlouise.com for further details or special requests.

Can I change/cancel my order once it has been processed?

If you have made a mistake with your order please let us know as soon as possible. If you advise us of your mistake, and provided the product you did want to buy hasn’t been sold, we should be able to adjust your order for you. The sooner you let us know, the higher the chance that we can rectify it for you. Please let us know by emailing info@jennlouise.com

What payment options do you accept?

Payment for purchases at www.jennlouise.com and www.jennlouise.com.au can be made through the following:

-       PayPal

-       Visa

-       Mastercard

Unfortunately we don’t currently accept American Express, Diners Club, cheque or money order.

What is your Returns Policy?

Our Returns Policy can be viewed at our Returns page, accessible from the home page.