Returns Policy

 

We hope you love anything you buy from Jenn Louise, however if you do have any queries here is our Returns Policy:

The customer has a legal cooling-off period of seven working days starting the day after receiving the delivery to cancel the contract. Jenn Louise extends this period to 90 days from the date of the order, to the date the item is received back at the offices of Jenn Louise. Any items that are returned must be done so in accordance with the conditions stated in the paragraph below.

Any products returned must be new, unused and unaltered and in the intact original box or cloth bag. Boxes and cloth bags are considered as part of the product and must be returned in the same condition in which they were received. Any exchange or return must be requested by emailing returns@jennlouise.com. We will attend to your request within 24 hours of receipt of the email.

The exchange order will be dispatched where possible within 48 hours of the returned items being received at the office of Jenn Louise. In the event that the product requested for exchange is no longer available, the customer will be offered another product in exchange of their choice or offered a full refund. It is strongly recommended that the customer retain proof of postage in the case of returns. If the item is lost in transit and no proof of postage can be shown then no refund or exchange will be possible. If the amount of the customer's exchange order is lower than the initial order, Jenn Louise will refund the difference within 14 days of receipt of the returned package to our office. 

Refunds will be completed in the same fashion as payment was made to Jenn Louise (Credit Card or Paypal). 

All returned products (including all packaging) must be received at the office of Jenn Louise in exactly the same, intact condition as they were sent to the customer. On receipt of the returned package, it will be at the discretion of Jenn Louise as to whether the goods are deemed as being in the same condition as they were sent to the customer. No returns will be accepted if the returned products have been visibly used or damaged by the customer and if this use or damage has rendered the products unsuitable for sale.

If the returned product is refused by Jenn Louise, the product will then be returned to the customer at the expense of Jenn Louise. The customer may not demand any compensation and will not be entitled to any refund, unless they subsequently exercise their warranty rights for sold goods.

Jenn Louise will refund acceptably returned products within 14 days from the date of receipt of returned goods to the Jenn Louise office.